Hi zaycanters
It looks like you're trying to add an advisor, but hitting a snag with the email address. That error usually pops up when the email you're trying to use is already tied to another user, active or inactive. To sort this out, you might want to double-check your list of users—both active and inactive—to see if that email is already in use. If you find it there, you can either reactivate that account or update the email to something different. That should clear things up! You can also check the link here for more information on how to edit or delete a user. Let me know if you need more help with this.
Best regards,
Doreen
