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Hi Doreen! Thanks for getting back to me.

I wish this were the case, however, like I said in my initial post, I do not have a user with that email in my list.

This was the first thing I checked, and I've double checked mutplie times.

This is what led me to think there's an issue with the software. I'd like to get support from a technical support person. But there does t seem to be an easy way for me to find this kind of support.

Can you please help me find someone who cna help? Thanks