FILE STP
STP keeps getting rejected Business ABN, Tax Agent ABN and Tax Agent number are all correct. Software Id has been added to Tax Agent Portal. Keep getting errorr 111
Forum Discussion
Hi
Yes that is the error.
As per original message all settings Agent ABN, Client ABN and Tax Agent Number are correct.
Client is also on Tax Agent Portal
What else could be a reason?
Do you have a function like Xero where you can look into the software to locate issues?
Tamara
Hi Tz77,
That error, CMN.ATO. AUTH.011, can be a bit tricky. Even if all the ABN and Tax Agent details seem right, it’s worth checking if the client’s ABN has proper permissions or matches exactly with the ATO records small mismatches can cause issues. MYOB doesn’t provide that sort of deep access tool, however we do have a range of diagnostics and resources to help troubleshoot these issues. If you’re still stuck chat with our team through our virtual assistant MOCA or drop us a support ticket via MyAccount so we’ll get it sorted for you!
Regards,
Shella
