Forum Discussion

Contributing Cover User

1 year ago

Solved

Future Super

I have a new employee that has Future Super as their superfund. I have added this fund to my super list (it is listed on MYOB site as able to use Pay Super) but when I go to Create a Super Payment the following error comes up

'this fund can no longer receive contributions using Pay Super. Please edit the fund from the superannuation fund list window and select a valid fund name for it'.

Can you please advise how I can rectify this problem and pay my super.

Thanks

AReps
1 year ago
All good - I have fixed this problem

6 Replies

AReps
Contributing Cover User
1 year ago
All good - I have fixed this problem
Dannyp
Member
20 days ago
I had a same problem with Future super. Can you please help? My ABN is

-----------. Serial number is ----------
Dannyp
Member
16 days ago
How you fixed that error?
Earl_HD
MYOB Moderator
16 days ago
Hi Dannyp,

Generally, this error means the super fund’s details have changed or the fund is no longer a registered APRA fund, so Pay Super can’t use it. I’d recommend reaching out to our back-end team so they can check this fund on their side and help you get it updated and resolved. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
Adnyl
Contributing User
11 days ago
Having same problem. Have checked Future Super's USI & ABN and they are correct.
Isaiah_C
MYOB Moderator
10 days ago
Hi Adnyl,

Thanks for jumping in and letting us know you're running into the same issue. Appreciate you double-checking the USI & ABN too, that's a solid first step. Since it's still playing up even with the correct details, the best next move would be to have our team take a closer look from the backend. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

Regards,

Sai