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Tracy8's avatar
Tracy8
Experienced User
3 years ago
Solved

How to clear entries in pay super

I have a client that has used the ATO clearing house to pay super before setting up pay super in MYOB business.  How do we clear out the entries in pay super to show what amounts have previously been...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Tracy8 

     

    Thanks for your post. Only super amounts paid through the Pay super service will be removed from the Super payments window. This means that contributions paid through another clearing house will appear in that window. When processing a super payment you would need to ensure the applicable period is selected in the Transactions from and Transactions to fields so only contributions you want to pay are listed.

     

    You can reverse the super payment transaction showing as Pending authorisation in Super payments>>click the Reference number to open the transaction>>Reverse transaction. The contributions will reappear in the Super payments window.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Tracy8 

 

Thanks for your post. Only super amounts paid through the Pay super service will be removed from the Super payments window. This means that contributions paid through another clearing house will appear in that window. When processing a super payment you would need to ensure the applicable period is selected in the Transactions from and Transactions to fields so only contributions you want to pay are listed.

 

You can reverse the super payment transaction showing as Pending authorisation in Super payments>>click the Reference number to open the transaction>>Reverse transaction. The contributions will reappear in the Super payments window.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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