Inactive employees still showing?
Even though our inactive employees are not showing on the Employee's page, some still show in the list of employees when processing pay, so technically we could still pay them? Why is this?
Forum Discussion
Hi AmyR01,
Inactive employees usually show up in a pay run if their termination process isn't fully completed. Since you've already checked and there's a termination date, we can clear that off the list. You might also need to check for any exclamation icons next to the employee in the Create > Pay Run > Enter Dates window. If you hover over the icon, it will likely show a message like "Employee has no final pay yet and cannot be terminated." To finalize the termination, issue a proper final pay to the employee as a one-off. You don't need to process it through electronic payments; it's just for documentation and to remove the employee from the pay run. If the changes don't take effect immediately, they should be the next pay run.
Let us know if you need any other help.
Thanks,
Genreve
Thanks Genreve. Sorry its taken me so long to get back to you...
The inactive employees are showing when I run a report e.g. Pay Run Summary Report. I can select them to include in my report as they show as active. But it is only active employee's showing on the Pay Run screen now, so how do I process a final pay?
Hi AmyR01,
If the issue is that an inactive employee is still appearing on the report, this is normal as long as there is a pay run recorded for them within the current payroll year.
However, if you need to process a final pay for this inactive employee, you'll need to temporarily update their status. To do this, remove the termination date and mark the employee as active in their card file. Once the final pay is processed, you can update their status again with the correct termination details.
Regards,
Sai
