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Louise678's avatar
Louise678
Experienced Cover User
21 days ago

Incorrect pay reversal ??

I am in a world of pain! Please help.  I have just processed a payrun and paid it through electronic payments . One employee in that payrun has been overpaid alot because I didn't pick up that her standard hrs 38 were incorrectly  added in to her actual timesheet hrs  4.25.  I can't seem to find an option to delete or reverse her pay. I have followed all the steps myob gives me but neither of those options appear.  The payrun including this incorrect pay was rejected by STP 2  because of issues relating to another employee ( incorrect address) . How can I delete or reverse her pay? She has agreed to transfer the incorrect amount back into our bank account . It's a bit of a mess. Any suggestions ???

2 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    21 days ago

    Hi Louise678,

     

    I hear you, and I’m happy to help.

     

    Thanks for explaining everything so clearly, it definitely sounds like a bit of a mess. Because the STP report was rejected, the usual fix is to delete the incorrect pay and process it again, rather than reverse it. Just keep in mind that a pay can only be deleted or reversed if it hasn’t been included in a processed electronic payment or a Pay Super payment, based on our guide. So since the electronic payment has already been created, you’ll most likely need to remove that first before MYOB will let you correct the pay. 

     

    To make sure you get the cleanest fix and avoid any extra issues with your reconciliation, it’d also be a good idea to check in with your accountant before making the changes.

     

    Cheers,

    Princess

  • Marlyse's avatar
    Marlyse
    Trusted Cover User
    19 days ago

    Hi

    Let me know if the MYOB response doesn't help that much - I find their support notes lack the step by step instructions that you actually see on screen.

     

    Also, if you don't already know, to stop this happening again, you need to delete the 38 hrs in their Standard Pay in their employee card file (under Payroll Details).  This way only timesheet hours will ever show up.

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