Hi Jade79,
You are right— reviewing each super fund individually would be time-consuming with more than 200 employees. Instead of checking each one manually, a more practical approach would be to process super payments in smaller batches. This way, you can narrow down which batch holds the inactive super fund and pinpoint the issue more efficiently. If this doesn't resolve you issue with super, make sure to contact our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Regards,
Shella
