Fo a week now I have not all users have not been able to access my MYOB Payroll and we get the following error message.
I have contacted support but get the same response, they have escalated to another team that are looking at the issue. Am I the only one experiencing this issue? We have lost access to our entire payroll database and cannot process our payroll. Can anyone suggest a better contact in MYOB to help other than the support centre??
Hi RYCTreasurer,
Sorry you’re stuck in that position, especially with payroll being affected. I can see you’ve already got a case in place, and the advice on the case is that the team is looking into it and will contact you if they need anything further. While that’s being worked on, a couple of things worth trying are:
If it’s still showing the same “something went wrong” error after that, the best thing is to wait for the update on your case, as it’s already with the team reviewing it.
Cheers,
Doreen
