I have a new employee who states his Superfund is Vision Super but the USI is for Active Super.
i spoke to Vision and there was actually a merger but MYOB only gives me the choice for the old superfund name. All the Vision Super choices in MYOB don’t have the correct USI. System needs to be updated.
Hi Loco18,
Thanks for flagging this. If the employee’s fund is listed as Vision Super, but the USI you’ve been given aligns to Active Super after the merger, and none of the Vision Super entries in MYOB match that USI, this is something our team will need to check further.
For now, I wouldn’t recommend selecting a fund option with a mismatched USI.
Please reach out to support and include the following so the team can verify the fund details and whether the fund list needs to be updated:
That will give the team what they need to review it properly, and advise the correct setup for the employee. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
genreve
I have tried to do a live chat as I don’t have authority to access my account. Have waited up to 30 minutes both times and still nothing
