My Payday Super keeps failing. The error message is "Clearing House error source failed" What does this mean

Hi Lachlan1998, just a quick check that you are not trying to use the ATO clearing house because that is now closed.

Hi Lachlan1998,

“Source Failed” means the direct debit was dishonoured. A couple of cozy checks:

• Make sure there are enough funds in the bank account
• Check the bank details in Pay Super are correct
• Once that’s sorted, record and reprocess the returned super contribution

You can also check this guide for the error steps: Fixing super payment clearing house errors. And if the super contribution was returned, this guide may help too: Returned superannuation contributions.

Cheers,

Doreen