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Superannuation Payment
Hi, We have processed the 2nd Quarter of Superannuation October to December paid in MYOB with status completed. We have had an employee's payment returned and for some reason I now have the ent...
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Hi PA2,
Thank you for your post, and welcome to the Community forum.
To address this issue, it would be necessary to navigate to each employee’s standard pay section to create a new pay item and set up an accurate pay rate. Once you've saved the new pay item, you can then unlink the one with the incorrect rate. I understand that this process might require some time, and I truly appreciate your patience in dealing with this challenge.
Cheers,
Princess
Hi Ian_Burgess,
Thanks for your post. When faced with this situation, I suggest adjusting the invoice accordingly. Here's how you can do it:
- Go to the Invoices section.
- Locate the invoice that was auto-matched incorrectly.
- Edit the invoice and modify the total amount to include the credit card surcharge. For example, change the invoice amount from $24.75 to $25.20.
- Save the changes to the invoice.
If you want to disable Auto Match for Bank Transactions, follow these steps:- Navigate to Banking > Bank Rules.
- Disable the Auto Match feature.
After disabling Auto Match, MYOB Business will no longer attempt to automatically match and apply payments to invoices. Instead, you will need to complete these tasks manually.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Regards,
EarlHi Earl,
Unfortunately that doesn't help in this situation - all it gives me is $0.45 that I can match against my bank feed of $25.20 - I have 4 transactions in this situation.
Feed
MYOB has already marked the $24.75 off the invoice - essentially this is a duplicate amount of $24.75 that MYOB has recorded and I can't get rid of it.
Hi Ian_Burgess,
Thanks for the screenshot. I would recommend matching both surcharges and payments from the bank feed. For example, if the bank feed shows an amount of $24, this should be directly allocated to the bank account, while any surcharges should be directed to the account specified in your setup. Please see this help article for more information: Online invoice payments
Additionally, Check if the surcharge has been recorded separately, usually indicated by an "s" at the end of the payment number. Example: Payment number: CR00001 Surcharge: CR00001s If there is a surcharge, simply match both the payment and surcharge to the feed.If not, there are two options available:
- Manually record a surcharge transaction and then match it together with the payment.
- Match the payment to the invoice and then use the "add adjustment" feature to include the surcharge amount.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Regards,
Earl
