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KIPG's avatar
KIPG
Contributing User
9 months ago
Solved

MYOB New Employee Onboarding - Default Superfund not set up error message

I am getting an error message during inviting a new employee of "You haven't setup a default super fund" but I do have the default fund selected in the payroll setup. I have tested out an existing Employee Superannuation Standard Choice Form and it does fill in our default fund details.

Our employer's default super fund is not appearing on the Superannuation Standard Choice Form for a new employee via the self onboarding. They cannot choose it as its not filled in. 

We are using Account Right Premier. Please advise how to fix this so it is included in On boarding.

 

  • Genreve_S's avatar
    Genreve_S
    9 months ago

    Hi KIPG, 

     

    Thanks for the screenshot, super helpful. That error usually pops up when the default fund (AustralianSuper) is set up as an SMSF rather than an APRA fund.

    Quick fix:

    • Go to Settings (cog) > Payroll settings > Superannuation funds > AustralianSuper, and change the fund type to APRA. Save.
    • Re‑send the onboarding invite.

    If it still plays up:

    • Recreate the fund: add a new AustralianSuper with the same ABN/USI, set it as Default, Save, then re‑invite.


    Regards,
    Genreve

     

     

5 Replies

  • HarleyS's avatar
    HarleyS
    Contributing User
    4 hours ago

    Thanks Sai. I think having multiple records for the same super fund, with some staff linked to one and some to others, is a very poor solution, not even a workaround, that's likely to create more problems than it solves. It shouldn't be too hard for MYOB to fix the problem... what are our subscription fees for?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 hours ago

    Hi HarleyS,

     

    Thanks for confirming that Media Super Accumulation is set up as an APRA fund, and that updating the record hasn’t cleared the message. I’m sorry this is getting in the way of adding new employees. The current workaround is to create a new record for Media Super Accumulation and set that as your default super fund. Creating the new record won’t change any super payments already processed against the existing record, so I’d leave the original record in place rather than deleting it. You’ll just need to use the new record for new employees going forward.

    I appreciate that this isn’t ideal, but it should clear the unnecessary message during onboarding. 

     

    Regards,

    Sai

  • HarleyS's avatar
    HarleyS
    Contributing User
    5 hours ago

    I've had this problem just start now. And the default super fund, Media Super Accumulation, is correctly tagged an APRA fund not a SMSF. I made an edit to its record, adding a web address and saving, but still get this irritating unnecessary dialogue box cluttering the process of adding new employees. I don't want to create a new record for it and delete the old one, in case that messes up paying super to those employees... or is that a problem? The whole thing is so buggy I don't dare.

  • KIPG's avatar
    KIPG
    Contributing User
    9 months ago

    Thank you Genreve, It worked after suggestion 2 - 

    • Recreate the fund: add a new AustralianSuper with the same ABN/USI, set it as Default, Save, then re‑invite.
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 months ago

    Hi KIPG, 

     

    Thanks for the screenshot, super helpful. That error usually pops up when the default fund (AustralianSuper) is set up as an SMSF rather than an APRA fund.

    Quick fix:

    • Go to Settings (cog) > Payroll settings > Superannuation funds > AustralianSuper, and change the fund type to APRA. Save.
    • Re‑send the onboarding invite.

    If it still plays up:

    • Recreate the fund: add a new AustralianSuper with the same ABN/USI, set it as Default, Save, then re‑invite.


    Regards,
    Genreve

     

     

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