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Vicki_Elliott's avatar
Vicki_Elliott
4 months ago
Solved

MYOB Page not loading

I work on a MAC and suddenly the app.myob.com page will not open at all. All I have is a blank screen. I can open it and log in successfully on my phone but not on my computer. Does anyone have any s...
  • CloverQ's avatar
    CloverQ
    4 years ago

    Hi Kristyh1 

     

    In AccountRight you can further customise the Payroll role, untick the permissions that you do not wish to grant, then save the changes. The changes will affect all users assigned to the role, if you do not wish to change the existing Payroll role, there's also option to create a custom role for your auditor alone.

     

    Please find detailed instructions in this Help article: Set up roles. I hope this helps.

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago
Copy LinkReport

Hi Vicki_Elliott,

 

If you recently updated your Mac OS, it might be the reason you can't open your file. The software can open the site with Mac OS versions from Catalina 10.12 to 10.15. If this is the case, I recommend accessing your file on another computer. If you are using one of the supported operating systems mentioned, you can reach out to support for further troubleshooting. You can do this by creating a ticket from the MyAccount window or using the live chat feature through MOCA.

 

Thanks,

Genreve

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Page not loading","id":"message:885745","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:352831"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:885745"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:885745"},"body@stripHtml({\"truncateLength\":200})":" I work on a MAC and suddenly the app.myob.com page will not open at all. All I have is a blank screen. I can open it and log in successfully on my phone but not on my computer. Does anyone have any s...","body@stringLength":"390","rawBody":"

I work on a MAC and suddenly the app.myob.com page will not open at all. All I have is a blank screen. I can open it and log in successfully on my phone but not on my computer. Does anyone have any suggestions on why this would suddenly be happening? It’s been a few days since it started. I have cleared the cache and cookies and restarted the computer so far with no change. Thanks

","kudosSumWeight":0,"postTime":"2024-12-18T15:45:30.403+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:885745_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":226},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I work on a MAC and suddenly the app.myob.com page will not open at all. All I have is a blank screen. I can open it and log in successfully on my phone but not on my computer. Does anyone have any suggestions on why this would suddenly be happening? It’s been a few days since it started. I have cleared the cache and cookies and restarted the computer so far with no change. Thanks

"},"Conversation:conversation:885745":{"__typename":"Conversation","id":"conversation:885745","solved":true,"topic":{"__ref":"ForumTopicMessage:message:885745"},"lastPostingActivityTime":"2024-12-20T11:08:27.347+11:00","lastPostTime":"2024-12-20T11:08:27.347+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:885745":{"__typename":"ModerationData","id":"moderation_data:885745","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:885745_1":{"__typename":"Revision","id":"revision:885745_1","lastEditTime":"2024-12-18T15:45:30.403+11:00"},"ForumReplyMessage:message:885749":{"__typename":"ForumReplyMessage","id":"message:885749","conversation":{"__ref":"Conversation:conversation:885745"},"author":{"__ref":"User:user:284705"},"revisionNum":1,"uid":885749,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"subject":"Re: MYOB Page not loading","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:885749"},"parent":{"__ref":"ForumTopicMessage:message:885745"},"body":"

Hi Vicki_Elliott,

\n

 

\n

If you recently updated your Mac OS, it might be the reason you can't open your file. The software can open the site with Mac OS versions from Catalina 10.12 to 10.15. If this is the case, I recommend accessing your file on another computer. If you are using one of the supported operating systems mentioned, you can reach out to support for further troubleshooting. You can do this by creating a ticket from the MyAccount window or using the live chat feature through MOCA.

\n

 

\n

Thanks,

\n

Genreve

","body@stringLength":"1061","rawBody":"

Hi ,

\n

 

\n

If you recently updated your Mac OS, it might be the reason you can't open your file. The software can open the site with Mac OS versions from Catalina 10.12 to 10.15. If this is the case, I recommend accessing your file on another computer. If you are using one of the supported operating systems mentioned, you can reach out to support for further troubleshooting. You can do this by creating a ticket from the MyAccount window or using the live chat feature through MOCA.

\n

 

\n

Thanks,

\n

Genreve

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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I ended up downloading google chrome and I was then able to open the page. 

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I ended up downloading google chrome and I was then able to open the page. 

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