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4Annette's avatar
4Annette
Experienced User
2 years ago
Solved

MYOB TEAMS - NOTES

My staff are all logging there hours and using the daily notes area to provide some other essential information however I cannot read all of what they write on the approval screen? How can I open thi...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Tina1959 

     

    Thank you for providing those screenshots.


    Just taking a look at them, I actually think you might have two issues that are almost masquerading as one. For example, Purchase order 00012672 is closed but is still showing a balance in the local currency and then you have the balance impact of that card, which is unrelated.

     

    Either way, I've arranged for that company file to come in for an investigation and possible repair. You'll get an email soon with all the details in relation to that process. All the information required is included in the email but do let us know if you have any questions about the process.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, 4Annette 

 

Thanks for your post.

 

If you are checking the notes through the MYOB Team app, we suggest checking them through the MYOB Team Admin portal instead. From there, it will allow you to view the full notes left by your employees. You may check the Help Article: Using the MYOB Team admin portal for further information.

 

Please let us know if you require any further assistance with this.

 

Best regards,

Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, 4Annette

 

We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

 

Best regards,

Doreen

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How can I open thi...","body@stringLength":"359","rawBody":"

My staff are all logging there hours and using the daily notes area to provide some other essential information however I cannot read all of what they write on the approval screen? How can I open this section up to read all of what is written. I assume it can be opened otherwise the characters would be limited in the section where the notes are made?

","kudosSumWeight":0,"postTime":"2023-11-06T06:55:57.161+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:844996_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":261},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:844996":{"__typename":"Conversation","id":"conversation:844996","solved":true,"topic":{"__ref":"ForumTopicMessage:message:844996"},"lastPostingActivityTime":"2023-11-15T10:43:42.851+11:00","lastPostTime":"2023-11-15T10:43:42.851+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:844996":{"__typename":"ModerationData","id":"moderation_data:844996","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:844996_1":{"__typename":"Revision","id":"revision:844996_1","lastEditTime":"2023-11-06T06:55:57.161+11:00"},"ForumReplyMessage:message:846436":{"__typename":"ForumReplyMessage","id":"message:846436","conversation":{"__ref":"Conversation:conversation:844996"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":846436,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"subject":"Re: MYOB TEAMS - NOTES","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:846436"},"parent":{"__ref":"AcceptedSolutionMessage:message:845411"},"body":"

Hi, 4Annette

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We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

\n

 

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Best regards,

\n

Doreen

","body@stringLength":"552","rawBody":"

Hi,

\n

 

\n

We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

\n

 

\n

Best regards,

\n

Doreen

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi, 4Annette 

\n

 

\n

Thanks for your post.

\n

 

\n

If you are checking the notes through the MYOB Team app, we suggest checking them through the MYOB Team Admin portal instead. From there, it will allow you to view the full notes left by your employees. You may check the Help Article: Using the MYOB Team admin portal for further information.

\n

 

\n

Please let us know if you require any further assistance with this.

\n

 

\n

Best regards,

\n

Doreen

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2023-11-08T11:30:48.448+11:00","lastPublishTime":"2023-11-08T11:30:48.448+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":270},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:844996/message:845411","readOnly":false,"editFrozen":false,"body@stringLength":"930","rawBody":"

Hi,  

\n

 

\n

Thanks for your post.

\n

 

\n

If you are checking the notes through the MYOB Team app, we suggest checking them through the MYOB Team Admin portal instead. From there, it will allow you to view the full notes left by your employees. You may check the Help Article: Using the MYOB Team admin portal for further information.

\n

 

\n

Please let us know if you require any further assistance with this.

\n

 

\n

Best regards,

\n

Doreen

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