Hi ethanim - thanks for your question.
Check each of the other tabs in the employee's record to make sure they're set up properly and that nothing else is causing the employee not to be recognised in the weekly pay run.
For example, make sure the employee hasn't been made inactive (there's a checkbox to do this on the Contact details tab in their record). Also make sure there isn't a Termination date entered for the employee (Payroll details tab > Employment details tab).
If the problem continues, reach out to MOCA, MYOB's virtual assistant, at myob.com/support for deeper assistance. If MOCA can't resolve the issue, the live chat team is available to provide further help.
Adrian
Hi, I am still having this issue and have tried every trouble shoot and MOCA as well. Unsure why payroll function is not picking up that the employee is on a weekly pay cycle. I would appreciate your assistance.
