answer for me was
logo needed to be .png format
Hi wheyrick
Thank you for your post. Welcome to the MYOB Community Forum.
If you were able to send emails and you are seeing a check mark under Pay slip emailed, then it means our server has indeed sent the emails through.
If the employees are not receiving them, the general troubleshooting steps are:
You could also do a test pay slip email by changing one of the email addresses to yours and resending the email again to see if you will receive the email. This can then confirm if this is a Recipient Issue or Sender Issue (Remember to add the original email back in after the test). Let me know how it goes.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
Hi Sean_DC
Thanks for your reply.
I have now done the 3 things you have listed although I dont think Gmail allows to add addresses. I have also tried using my own email with no success.
The strange thing is payslips were getting sent, the last one being 5/6/23. None since then.
It also doesnt allow me to view payslip (on android tablet) and then send them as a PDF etc.
Cheers
Wheyrick
Is there anything else I can try?
I am having the same issue - starting last week
answer for me was
logo needed to be .png format
Yes, deleted the logo off the payslip and it works again
Hello, allrailkw thank you for reaching out.
To my understanding, your employees are not receiving the payslips that you are trying to send, right?
If that's the case, can you please send me a private message of the Email that you are trying to send these payslips?
Regards,
Hannah
