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L-Mac's avatar
L-Mac
Experienced Cover User
3 months ago
Solved

Pay Day Super authorities

Hi I have a question re allocating "signatories re payday super" - i have a client that determines her payroll, and pays it - she then sends me her info to enter the payroll into the system. ,my question is that in setting up payday super - i do all the MYOB processing either inhouse or online, but am NOT a bank signatory (naturally). What do i make myself and her re the authorisation screen questions?? As the question states that "I confirm" I am a signatory on the bank account??

  • L-Mac's avatar
    L-Mac
    2 months ago

    Appreciate the assistance

    We have both recvd a response this morning.

    I am going to the clients this afternoon to help her through that phase and see if all the issues have been addressed. 

    I reiterate, it shouldn't have been this hard.. not being able to communicate directly with the team is a definite issue especially when you have clients that aren't tech savvy and they have had "deadlines" put on them..

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    22 days ago

    Hi InTheHills,

     

    We ask for a director, business owner, or bank signatory to sign because the request relates to payment authority on the business bank account. If the director isn’t available, a Change of Details form can still be signed by one authorised contact. It doesn’t have to be a director, as long as they’re authorised to act for the business. If no authorised contact is available right now, the request will need to wait until one can approve it. 

     

    Regards,

    Sai

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