Pay Items Errors
Hi, There has been an issue since 19/10/2025 that occurs when entering hour of Pay Items. When I enter the hours for some items, the extended amount appears in the window but after a second it simp...
Forum Discussion
Hey Billingsley15,
You’ve explained it really clearly, and with 20‑odd staff on those 0.50 to 0.95 multipliers that flicker‑to‑$0.00 could be a pain. You can do the following that could help fix the amount disappearing from pay items:
- Start a brand‑new pay run instead of resuming a saved one, because saved runs can get out of step after any change and a fresh run restores clean calculations.
- Launch an incognito/private window or use a different browser and run that new pay there to bypass cached scripts that can reset amounts to zero.
If none of these work, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check what causes the disappearance of the amount.
Cheers,
Doreen
Thanks for the fast reply and the help.
I will try your suggestions and see if they fix the issue.
Thanks again
