Pay processed at incorrect base hourly rate
Hi. On our last pay run one of our employees was overpaid due to the base hourly calculation rate somehow changing from $30.00 to $33.96, which is what is showing under the "Calc Rate" column on the timesheet. There's also some Personal Leave entered on this timesheet, which is showing the correct hourly rate of $30.00. There was a major outage with MYOB on Wednesday and yesterday when I was trying to put the wages through, and I'm wondering if this has somehow caused a malfunction? Has anyone else experienced a glitch like over over the last couple of days? As far as I can see, I can't manually change the hourly rate during the payroll process, so I'm really confused as to how this has happened. There's never been an issue before, only during this outage period. I've gone back into the employee's details, but everything there is as it should be. I've also checked each pay category that relates to the employee, and nothing's changed there either. If this is user error, then I'd be grateful if someone could point me in the right direction as to where I might have somehow changed this. It's resulted in the employee being overpaid by almost $250, so it's a pretty big glitch if not a user error!