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JenW20_'s avatar
JenW20_
Member
19 hours ago

Pay roll Super

I usually never have trouble with the single touch payroll system from week to week it is excellent.

But I processed the wages -no problems then proceeded to process the Super and a red error appeared under every staff members details and it would not process.So I reversed the logement to start again. There are no errors but the Authourisation code will not send so I can authorise the installments. This has never happened before. I have checked my phone number on the stystem and nothing has changed. I need to get these processed and paid so I don't receive a fine. What is happening with the authorisation codes?? 

 

Reards JenW20_

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    17 hours ago

    Hi JenW20_ ,

     

    It’s great that you were able to clear the red error. Totally get the panic when the auth code doesn't arrive, nobody wants to mess with payroll deadlines or late penalties. To track down that missing SMS code, give these quick troubleshooting steps a shot:

    • Verify your mobile number is 100% correct in your AccountRight or Pay Super settings
    • Try changing your number format from starting with a 0 to +61 (or swap it back if it's already +61)
    • Make sure your phone's date and time are set to automatic

    If you’ve tried all that and still haven’t seen the code, please give our support team a shout. You can find all our contact options on our Contact page, and they'll happily help you sort it out.

     

    Cheers,

    Princess

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