I processed a pay run on 2 January 2025 totalling $480. When completing the Income Activity Statement for Jan 2025, I noted the prefill is incorrect - W1 is $480 less than it should be. The STP report to ATO shows the pay run with a $0 balance (should be $480) I have checked the YTD STP for the employees in the STP report and it is incorrect. How can I fix this please?
Hi RPA158,
If the pay run amount shows zero on STP, I suggest checking all payroll categories to ensure everything is correct, especially the $480 amount. If everything looks good, try sending an update event. After this, recheck the payroll reports if it shows the correct amounts and yet the W1 is still incorrect, you should manually edit the W1. I recommend getting assistance from your accountant while doing this. If the issue still persists, it’s best to reach out to our Live Chat team via our virtual assistant MOCA or by submitting a support case via My Account to assist you further.
Regards,
Shella
