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AndreeL's avatar
AndreeL
Contributing User
3 years ago

Pay Run Reversal gone wrong - Overstated STP Numbers

Dear all,   I did an incorrect pay run and can't seem to dig myself out of the hole (Note to self: Never do pay runs when tired and in a hurry!), so would much appreciate your help:   I by mistak...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi AndreeL 

     

    Great to hear that you were able to resolve this. Once you've correct the employee card>>Pay history sending an update event updates the YTD amounts in STP. The other option is to wait until you process the next pay run when the YTD amounts will be automatically updated.

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi AndreeL 

 

Thanks for your post. The Payroll activity and financial reports get their data from pays processed through Create pay run. The Payroll register report and STP reports get their data from the employee card>>Pay history. So the first step I'd recommend to get to the bottom of this is run the Payroll activity and Payroll register reports for the YTD.

 

With STP, each report overrides the previous one and updates the YTD amounts. If the Payroll activity and Payroll register reports are the same, go to the STP reporting centre>>Reports tab>>click on the report for the most recent report sent>>click on View employee YTD report and make sure the YTD amounts in this report match the activity and register reports.

 

If the Payroll activity and Payroll register reports are different it means that a manual change has been made to the employee card>>Pay history. In this situation, you need to change the Pay history back to what it should be and process any changes through Create pay run.

 

Let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

AndreeL's avatar
AndreeL
Contributing User
3 years ago

Thank you very much, Tracey,

 

For your reply. Apologies, if I did not express myself propely.

 

What I was trying to say is that Payroll>Employees>{employee in question}>Payroll details>Pay history and the latest STP report are consistent. However, the overstate the total payroll amount by 2 months.

 

I have not made any manual changes, only done pay runs and reversals. The accounting numbers are correct. The pay roll / STP numbers are not.

 

Also, totals shown at the bottom of report Payroll>Pay runs>View pay run history are correct, whereas the numbers in the YTD column are overstated and consistent with STP.

 

I can pin point the reversal where the overstating occurred - it's the reversal of a previous reversal.

 

All that said, are you saying that I should enter the corredt numbers for the affected employee for Nov into Payroll>Employees>{employee in question}>Payroll details>Pay history and then do another pay run? I've done the Nov pay run already, so I can;t really do another one. However, I had manually changed Payroll>Employees>{employee in question}>Payroll details>Pay history for the affected employee for Nov to all zero dollars to reflect that in fact Nov payroll hadn't occurred. But after Nov payrun they again did not reflect the Nov figures but basically 3 months worth of pay roll.

 

I hope this makes sense. Would you be able to advise based on this?

 

Thanks a bundle again & all the best,

Andree

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi AndreeL 

     

    Great to hear that you were able to resolve this. Once you've correct the employee card>>Pay history sending an update event updates the YTD amounts in STP. The other option is to wait until you process the next pay run when the YTD amounts will be automatically updated.

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • AndreeL's avatar
      AndreeL
      Contributing User
      2 years ago

      Thank you Tracey,

       

      Yeah, I had considered to wait until Dec payroll, but then PAYG-W for Nov would have been way high. That's why I sent the update event.

       

      Cheers,

      Andree

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