Forum Discussion

Craig19's avatar
Craig19
Member
6 months ago

Pay runs not responding

Hi,

 

I am using MYOB Business online and my Pay runs function will not load.

 

I have tried clearing cache and cookies but still nothing, just a spinning circle.

 

Thx

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi Craig19,

     

    Nice work already giving the ol' cache and cookies clear-out a go. If it's still stuck on that never-ending spinning circle, it could be caused by a corrupted draft pay run sitting in the background.

     

    Try this quick little workaround:

     

    1. At the top of the screen, click Create
    2. Select Pay run, let that page load fully
    3. Then go back to Payroll > Pay runs

    This refreshes things and usually kicks the screen back into gear.

     

    Regards,

    Sai