I've got a new business account and trying to set up Pay Super. I get to the last part where it says it's going to transfer 1 cent to the bank account for test and then it says " Whoops we have hit a snag". I'm now late paying super and I can't get it to work. Should MYOB be paying for the fines for late super payment? How do I fix this?
Hi ketchup,
That 'Whoops, we’ve hit a snag' message usually indicates a technical issue during the verification step, and in many cases, it needs to be looked into by our team. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regarding fines, MYOB doesn’t cover penalties related to late super payments. We always encourage setting up Pay Super as early as possible in the quarter to avoid last-minute delays. Hopefully, once this is sorted, your future payments will be seamless.
Regards,
Earl
