Forum Discussion

djr123's avatar
djr123
Member
2 days ago

Pay super , some funds rejecting

I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully.  I'm receiving this message for these rejected employees  "This Fund can no longer receive contributions using Pay Superannuation.  Please edit the fund from the Superannuation Fund list Window and select a valid Fund Name for it" .  The superfund listed in MYOB has been re-confirmed and entered by each employee into MYOB as correct so not sure why they are rejecting?

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 day ago

    Hi djr123,

     

    Thanks for getting in touch and for double‑checking the super fund details with your team. That specific message usually means the fund details in the background aren’t lining up with what the fund can accept through Pay Super, even if everything looks correct in your MYOB file. Because some payments have gone through and others haven’t, we’ll need to take a closer look at your file and those funds on our side. The best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

     

    Regards,

    Sai

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