Pay Super not working
We have recently converted a file from AccountRight to Business. I have reset up Pay Super in Business however when I go to process the March 24 qtr super payment I receive a message 'A problem occu...
Forum Discussion
Hi Carissa_B,
Thank you for reaching out on the forum.
We appreciate your efforts in troubleshooting the issue before reaching out. To further investigate this, could you please confirm the last 4 digits of your serial number?
We look forward to your response.
Thanks,
Genreve
Hi Genreve
The last 4 digits of the serial number are 0075.
Hi Carissa_B,
Thanks for the information.
The team has worked some changes internally. I recommend redoing your Pay Super set up process to see if the issue persists. Here is the article 'Set up Pay Super', for added information regarding this signup.
Feel free to create a new thread if you require any other assistance.
If you managed to fix your Pay Super by going through the process again, please click "Accept as Solution" to assist other users find this information.Thanks,
Genreve
Hey Carissa, could you look at mine too please - last 4 digits are 3675. Thanks
Hi Camdee,
You can reach out to support via live chat through MOCA (MYOB's Online Chat Assistant) or by creating a support ticket from the My Account page. This issue requires further troubleshooting to fix.
In the meantime, feel free to create a new thread if you need any other help.
Regards,
Genreve
Hey Genreve-S, could you look at mine too please - last 4 digits are 3675. Thanks
Hi Camdee,
Welcome to the Community Forum! In this type of scenario, our support team will handle this for you. You can contact our support team for further assistance. The best ways to reach our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
