Forum Discussion

Carissa_B's avatar
Carissa_B
Experienced Cover User
6 months ago

Pay Super not working

We have recently converted a file from AccountRight to Business.  I have reset up Pay Super in Business however when I go to process the March 24 qtr super payment I receive a message 'A problem occu...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Carissa_B, 

 

Thank you for reaching out on the forum.

 

We appreciate your efforts in troubleshooting the issue before reaching out. To further investigate this, could you please confirm the last 4 digits of your serial number?

 

We look forward to your response.

 

Thanks,
Genreve

Camdee's avatar
Camdee
Cover User
2 days ago

Hey Genreve-S, could you look at mine too please - last 4 digits are 3675. Thanks

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 hours ago

    Hi Camdee,

    Welcome to the Community Forum! In this type of scenario, our support team will handle this for you. You can contact our support team for further assistance. The best ways to reach our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    Regards,
    Earl