Solved
Payroll dates
How can I change an incorrect paid date on the completed payroll?
Forum Discussion
5 Replies
Hi NSCMA,
It sounds like the pay run went through, but the payment might not be linked to the right account. Maybe double-check that it's sitting in the correct bank account in MYOB. If it's still not showing up in reconciliation, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can check this out for you.
Regards,
Sai
Hi NSCMA,
If you've only recorded the pay but haven't actually paid the employee, you can simply delete or reverse it and enter it again with the correct date.
If you've already paid the employee, you have a couple of options:
- If the employee was overpaid and they agree, you can adjust their next pay to balance it out.
- If they were underpaid and need the difference right away, you can process an unscheduled pay for the missing amount.
This guide Fixing a pay has all the steps to help you through it.
Regards,
Sai
Thanks for the help, unfortunately, I seem to have compounded the problem. I deleted the pay run, and reran it, so now I have an electronic file, and I can see the pay run in find transactions but the payment doesn't appear in MYOB when I try to do an account reconciliation. Is there a step missing here?
Thanks for the advice Sai, I will check this out.
You are a genius, such a simple error, now how can I correct this, it went to an old account that we no longer use.
