Forum Discussion

MMAU's avatar
MMAU
Trusted Cover User
2 years ago

Payroll down?

Screenshot attached. Payroll down? We need to process pays. Please advise ASAP. We have tried multiple times, continue to receive this error.    EDIT: Working now. 
  • Isaiah_C's avatar
    Isaiah_C
    2 years ago

    Hi MMAU,

     

    Thank you for letting me know. I'm glad that it's now working. If you have any additional concerns, please feel free to post in our Community Forum.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

MMAU's avatar
MMAU
Trusted Cover User
2 years ago

Not working again. Screenshot attached. Network error when attempting next step with payroll. 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi MMAU,

     

    Thank you for the post and for letting us know your concern. We appreciate you for providing us a screenshot of the error, and I do apologize for the inconvenience it may have caused you. I'll be glad to help you with this. When you try to use other browsers, are you still receiving the error message?

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • MMAU's avatar
      MMAU
      Trusted Cover User
      2 years ago

      Yes same error with other browsers. We are trying to process our payroll urgently. 

      • MMAU's avatar
        MMAU
        Trusted Cover User
        2 years ago

        Screenshot attached. We get to this point, enter our info then the error. 

    • jobarb's avatar
      jobarb
      Contributing User
      2 years ago

      Hi Isaiah

       

      My payrun has duplicated in the electronic payment file.  Please advise as soon as possbile on how to correct.

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