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PeterR1234's avatar
PeterR1234
Contributing User
3 months ago
Solved

Payroll has been accepted by ATO but wage payments aren't listing.

I've been able to complete the pay run part of the process (3 times), but nothing appears when I attempt to prepare electronic payments. Now, I have 3 pay run notifications accepted by the ATO for la...
  • Doreen_P's avatar
    Doreen_P
    3 months ago

    Hey PeterR1234,

     

    If nothing is showing when you prepare electronic payments, it usually means the pay runs haven’t been marked for electronic payment. Check that each employee’s payment method is set to “Electronic.” Once that’s confirmed, you’ll be able to download the bank file. If everything looks correct and it’s still not appearing, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check your setup.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey PeterR1234,

 

If nothing is showing when you prepare electronic payments, it usually means the pay runs haven’t been marked for electronic payment. Check that each employee’s payment method is set to “Electronic.” Once that’s confirmed, you’ll be able to download the bank file. If everything looks correct and it’s still not appearing, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check your setup.

 

Cheers,

Doreen

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