Payroll on payslip vs in MYOB not matching
2 issues 1. Payroll balance displayed on staff payslip that they are auto emailed when payroll is done is consistently 1.2 hours more/higher than anywhere in live MYOB. If i download a fresh paysl...
Forum Discussion
Hi PaigeR,
Totally get why your staff member’s confused by those numbers. With the leave balances jumping around, it’s worth doing a leave adjustment so the balance is correct going forward. Sometimes a past manual adjustment can cause exactly what you’re seeing. You can follow the adjust leave entitlements steps in this link to set their annual leave hours to what they should be now. For the pay slip showing extra hours, check the employee’s Standard Pay to see if there are any leave hours pre-filled there that might be stacking on top of what you enter each week. Clearing any unintended hours from Standard Pay often fixes those odd extra hours appearing on the emailed pay slips. If none of that lines up and things still look off, it’s a good idea to reach out to our team so they can dig into that specific employee and see what's happening. You can contact them on on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
