PAYROLL PAY RATE & PAYMENT ARE NOT MATCHING

Hi janjac,

Thanks for your post.

My apologies for the late response. I cannot imagine how frustrating it can be to have an incorrect pay rate on the pay slip of your employee. I really appreciate your patience. I am more than happy to help you with this. There could be a few reasons why this is happening. It could be due to an error in the pay item setup or a linking issue with the pay item and the employee's card.

Here are some steps you can take to troubleshoot this issue:

• Check the pay item setup: Ensure that the pay rate is correctly set up in the pay item. If the pay rate is set to be calculated based on the employee's regular pay rate, ensure that the multiplier is correct. If it's a fixed hourly rate, ensure that the hourly rate is correct.
• Check the employee's card. Ensure that the correct pay item is linked to the employee's card. If there are multiple pay items linked, ensure that the correct one is being used for the employee's pay.
• Check for any linking errors. Sometimes, a pay item might be linked to more than one leave pay item in error. If this is the case, you'll need to unlink the incorrect pay item from the leave item.

I understand how important it is for you to have accurate pay slips, and I appreciate your patience and understanding as we work to resolve this issue. Please feel free to reach out if you've checked all these and the issue still persists. We're happy to assist you further.

Kind regards,

Shella