Forum Discussion
Hi Shella,
All of the troubleshooting suggestions are not applicable in my case and I've had very unhelpful responses from the support team with no actual solution as to how to rectify the issue and correct it for BAS submission.
A solution would be much appreciated as the BAS deadline is looming.
Hi mjv,
Thanks for the response.
We regret to know that the troubleshooting provided above did not resolve the issue. We appreciate your patience with this matter. We recommend checking the pay rate of the employee by going to the employee card file. After checking the pay rate, proceed with checking the standard pay as well. You may set it to zero.
Once the set-up of the employee pay rate and standard pay is correct, you may proceed with reversing and reprocessing the pay run to have the corrected pay rate and amount reflected on the pay slip of the employee. This helpful article, Fixing a Pay for MYOB Business and Changing a Recorded Pay for AccountRight,.
Feel free to post again anytime you require further assistance.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella