PAYROLL PAY RATE & PAYMENT ARE NOT MATCHING
I am almost done with MYOB I tell you !! Today I have completed my payroll which I have done over 200 times, today I have 1 employee who has returned to work for us, his pay rate on his employee ...
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This employee like the 20 others is on a flat hourly rate, there was no half or 1/4 hrs involved.
Every other employee has the same configuration but maybe a different rate per hour, why did it only happen to 1 person's pay.
There is nothing logical about it.
Just like the invoice numbers doubling up - still happening and there is no rhyme or reason why.
MYOB did an upgrade that was litterally the biggest down grade ever AND they put the fee's up !!
Not too many happy faces around the new MYOB I can tell you.
Hi janjac,
Thanks for the response.
My apologies for the late reply. I understand your concerns about the recent upgrade and the issues you've been experiencing. I highly appreciate the patience you have with this matter.
Regarding the issue with the employee's pay, there might have been an error in the payroll configuration. We have a guide on how to fix pay if an employee has been overpaid or underpaid. You can adjust their next pay to account for the overpaid or underpaid amount. If you've underpaid the employee and they want to be paid the difference right away, you can record an unscheduled pay for the underpaid amount. You may check out this help article, Fixing a Pay, for more information and instructions. There have been some challenges with the upgrade, and the teams are working on improvements. We really appreciate your feedback, and rest assured that we will keep you updated with some improvements.
Feel free to post again anytime you require further assistance.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
HI Sheila,
I have sorted the pay difference.
I did nothing to change the employee information and the next pay was correctly calculated, it was an inconvenience and it shouldn't happen, hopefully it won't happen again.
Have a great day
Hi janjac,
Thank you for the update.
I'm glad to hear that the pay difference issue has been resolved. It's indeed inconvenient when such issues occur, and I understand your concern. Rest assured, the system is designed to function accurately and consistently. Please be informed that we will be closing this thread now.
If you encounter any more issues or need further assistance, feel free to start a new post again. We're happy to assist you.
Kind regards,
Shella
Hi Shella_A Sheila, I know it's too late but I have this same issue and it goes back to payroll in 2021. The settings are correct and the recent payruns are also correct, except the old ones. The calc rate is lower than the hourly rate. What caused this, we need to understand so we know how to explain to the employees.
Hi GMABW1234,
Seeing a lower calculated rate on a pay slip than the hourly rate (especially on older pay runs) isn’t ideal, and your team deserves a clear explanation because no one wants their pay to look wrong. Most of the time, those old runs look off because of how pay items were set up back then. It could be a pay item with an exemption applied, the employee’s Standard Pay pre-filling the run, pay items using a regular rate × multiplier with “Automatically adjust base hourly/base salary” ticked, or even a known display issue from that period. Honestly, we can’t say for sure without checking the file, but those are the usual reasons the calculated rate doesn’t match the hourly rate.
Cheers,
Princess
