Payroll with MYOB Essentials
we have called the support team 60mins waiting and all they keep telling us they are working on it, All we want to know when will it be fixed surely there IT people know, and The Payroll Essential ...
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Yes and not updating the status pages either, last update was 1.30ish. Not good enough MYOB. Keep your customers informed.
And fixed by 5pm - hopefully?
I agree, might seriously have to look at changing. They took away alot of functionality with payroll, and now this?
Actually, last updates were 11:25am. Do you think they will fix the issue by 5pm? Hopefully.
If you look closely that's Australian time... I changed the setting to NZ time on my status page. Either way I'd certainly hope they do fix it before 5pm. It's not them who has to pay overtime for payroll staff to work late!
Yeah i asked them they said NZ time and you are so right there... is MYOB giving us a credit on our account for all this time wasting, I have asked for a call back and i will be checking every hour
Hope you get a reply. The least MYOB could do is provide an update every hour, even if it is to say they are still working on it. No updates make you wonder if its just your system that's not working, right?
Let us hope! as they are not the ones having to deal with staff that want to get paid :(
