Payrun

Question

HiI did my first pay run, but my employee is still hasn't been paid the pay run was done on 9/12/2024, it is showing in the pay run history that it has been paid, but my employee hasn't got anything. and also my account that is connected to pay roll still has the same funds but also the other account is showing that it has been deducted, idk what is going on it is all so confusing. is there any chance anyone can explain this.&nbsp;

shella_a · Answer

Hi gillabhijeet04,
&nbsp;
It really sounds confusing if the pay run shows as paid, yet your employee hasn't received anything. You may double-check if the pay run was recorded correctly, and that the payment was processed through the correct bank account. &nbsp;
&nbsp;
Here are a few steps you can take to troubleshoot:

Verify Pay Run Details
 Confirm that the correct bank account is linked to the payroll system and that there are no issues with the bank details.&nbsp;
 Look at the bank transactions to see if the payment was actually processed.&nbsp;
 Ensure that the employee's bank details are correct and up-to-date. Incorrect bank details can result in failed payments.

&nbsp;
See this link about processing your payroll for more details.
&nbsp;
&nbsp;
Kind regards,
Shella

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