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I am doing a pay run and I am tryiong to record the payment but I get the persistant message Request ID: 6a69099b-b104-46e9-b740-90bb252987ea. Please help
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Hi Rae4,
Hope this message finds you well. Please be informed that we are now closing this case, as we were not able to receive updates. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
Cheers,
Shella
Prior to 23/11/2023 we were able to send one batch. The number of pays was always around 77-90. This took about 1 minute to process and get ready for payment. However now we have to send at least 6 batches, check that the batches tally, ensure that any adjustments made directly via the payrun batch and not the timesheets are correct, run a hit an miss attempt as to whether the batch will accept the # of pays, altogether we spend an xtra 45-60 minutes to do this part of the process. Please advise why we are not able to process one batch, is anyone else experiencing this problem and can it be recitifed. Running several batches is not the solution given that most batches only allow up to 20-22 pays. Appreciate a quick response. Thank you.
