Unable to log into Team app
I am an "approving manager" in Myob Teams however the app has logged me out and won't allow me to log back in. I've cleared the app cache and data as well as uninstalled and reinstalled the whol...
Forum Discussion
Hi magyarkuki,
In addition to the information that Genreve provided, kindly create first a dummy employee card file and add it to MYOB Team as an approving manager. Once done, remove your existing access as an approving manager and use the dummy employee card file instead. This is the reason why an error message is being received when you're trying to log in to MYOB Team app.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
There's no real logic to the below but I've managed to log in.
However as an "Approving Manager", I still can't see my staff roster. It just says "no results found - try different filters..."
Except when you try and filter, the arrows don't provide you with any selection to filter. Oddly though, leave requests are visible
Please advise why I can now not see my staff's roster or even select any of them
Hi magyarkuki,
Thank you for the response.
For the issue you're experiencing, it would be best to contact our support team as it may require a more detailed troubleshooting process. You can access our support resources at myob.com/support or myaccount.myob.com. Here, you'll find MOCA, our virtual assistant, ready to assist with your queries. If MOCA is unable to provide the help you need, you'll be automatically redirected to our live chat team.
Please don't hesitate to start a new thread if you need further assistance.
Thanks,
Genreve
