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carsonlkc's avatar
carsonlkc
Member
1 year ago

Request ID: 439e9a10-56c7-46d3-9c81-7329696cc69c.

I tried to process a payrun. However, it shows that "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 439e9a1...
MYOB BUSINESS PAYROLL
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi carsonlkc,

 

I recommend opening the employee record and going to the Payroll details section. Then, open the Leave tab and click Save. This updates the background info to allow the pay to be recorded.

 

If you still get the same error after clicking Save on the Leave tab, try clearing the cache on your browser. This might fix the error message.

 

Feel free to create a new thread if you need any other help.

 

Thanks,

Genreve

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