Returned Superannuation
I have had troubles with one employee and his Super payments being returned. The first time it happened was for the June payment, all the other six went through fine including one to the same Super ...
Forum Discussion
The issue may stem from reprocessing the super payments before Kai-Ti’s updated details were finalized with the super fund. Since you recorded and reprocessed the June/July payments on the same day the returned super was recorded, it’s possible that the old, incorrect details were still in place at that time. The August contribution might go through if the correct details were applied before that payment, but for past contributions, you may need to reprocess them again now that the correct details are confirmed. Checking with the super fund to ensure everything is updated before resubmitting would be wise.
OK, thank you. Having reread the instructions I suspect the same.
Checking with the Super Fund is getting me nowhere because they refuse to tell me anything! Even something as simple as "Yes the details are now correct and your August contribution is accepted."
I will just have to sit on the June/July contribution until a couple of weeks have gone by and I know it has been accepted OR until I see it get returned to my bank account AGAIN.
It is amazing to me that they won't just say yes or no to a simple question like "Have I got these details correct?"
They just say, "You will have to get the employee to talk to us, is he there?" That question is asked after probably the third time I have said that he was a seasonal worker and he now has finished up and gone a week ago. One thing I know is they don't appear to actually listen to what you are saying and just prefer to spew their standard dialogue at me.
Sadly, the payment was returned again! I have spoken to the employee and he has joined my default fund because I can't seem to make the payment work with the one he was with. I don't understand why and they won't help or discuss what the problem could be. I have now done one payment into my default fund AFTER I made sure the new details were entered and saved and I left it for 24 hours before I reprocessed the JUN/JUL contributions. I have checked the details on my default fund as well to be sure that they match what he put in when he completed the Request for Details via Employee Self Onboarding. We will see I guess.
