Returned Superannuation
I have had troubles with one employee and his Super payments being returned. The first time it happened was for the June payment, all the other six went through fine including one to the same Super ...
Forum Discussion
The issue may stem from reprocessing the super payments before Kai-Ti’s updated details were finalized with the super fund. Since you recorded and reprocessed the June/July payments on the same day the returned super was recorded, it’s possible that the old, incorrect details were still in place at that time. The August contribution might go through if the correct details were applied before that payment, but for past contributions, you may need to reprocess them again now that the correct details are confirmed. Checking with the super fund to ensure everything is updated before resubmitting would be wise.
Sadly, the payment was returned again! I have spoken to the employee and he has joined my default fund because I can't seem to make the payment work with the one he was with. I don't understand why and they won't help or discuss what the problem could be. I have now done one payment into my default fund AFTER I made sure the new details were entered and saved and I left it for 24 hours before I reprocessed the JUN/JUL contributions. I have checked the details on my default fund as well to be sure that they match what he put in when he completed the Request for Details via Employee Self Onboarding. We will see I guess.
