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stevepod's avatar
stevepod
Contributing Cover User
2 years ago

Something went wrong error message in MYOB Business Pro payroll when attempting to submit STP pay run to ATO

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 2d20b620-369c-49dc-9e58-58a724c930a5.   Hi, is someone from...
Business Pro Payroll STP
something went wrong
Ekant's avatar
Ekant
Contributing User
Hi Sheela, Please note that this is not a solution (to process in batches of 5) it is just a band-aid solution. I have been getting this error message again this week, We cannot be processing payroll of 50 employees every week in batches, so please find a permanent fix to this issue? Regards, Ekant.
stevepod's avatar
stevepod
Contributing Cover User
2 years ago

Hi Ekant,

 

Have you managed to find an answer to solve this problem?  At this stage, we are still getting the error.  I have submitted a new support request to MYOB.  Was just hoping you might have been supplied with a solution.

 

Thank you.

  • Ekant's avatar
    Ekant
    Contributing User
    2 years ago
    Hi, Not yet, we have been processing in batches of 5-7 employees. It is a pain considering we do payroll for 55 employees weekly. It is really disappointing response so far from MYOB. Cheers, Ekant.
  • Ekant's avatar
    Ekant
    Contributing User
    2 years ago
    Is this working for you now? I am still having troubles getting to process all of them in one batch.
    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi Ekant,

      Apologies for the delay in response. Are you still experiencing the same issue? If you are, please inform us, and we'll proceed with a more thorough investigation.

      Looking forward for your response.
      Regards,
      Earl

      • Ekant's avatar
        Ekant
        Contributing User
        12 months ago
        Hi, Yes still the same issue cannot process all of them in one go still have to process them in batches. Regards, Ekant.

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