Something went wrong. Please try again error.
I'm trying to do payroll it says "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: bad0f95a-57e4-4c2a-ad26-17c...
Forum Discussion
Hi cre8ivedan,
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for letting us know about the error message you are getting when processing payroll and we apologize for any difficulties you are experiencing. Please know that your patience and understanding are greatly appreciated.
In this matter, you would need to Open the employee record >> Open the Payroll details section >> Open the Leave tab >> Click Save. This will update the background information to allow the payments to be recorded. If you are still receiving the same error message, I would recommend clearing your browser cache.
Please do not hesitate to let me know how it is going, and if there is anything else we can do to help you out.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hmm this didn't work but I think I know the problem if it's related to employees. We set up Tall Emu recently and it's created another team member account for one of my team members. So now in Tall Emu I have 2 records for that person and it's also created another record for them in MYOB. When I click on their record in MYOB nothing comes up it just says "Something went wrong - Try refreshing your browser - If the issue persists, contact MYOB support". I think we need to delete that employee from MYOB although that's the account we've been using in Tall Emu so that makes things tricky.
Hi cre8ivedan,
Thanks for more information and for confirming the issue with us. Apologies for the late response and thank you for your understanding and continued support.
I would be happy to help investigate this issue further. Can you please confirm whether the other team member account that was created is a card file? Additionally, could you please provide more details on what you were doing when you received the error message "Something went wrong" and in what window the error message appeared?
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
LenethI'm not sure what you mean about it being a card file? I believe the user was created by Tall Emu and now appears under Employees in MYOB but when I click on the employee to potentially add information or delete them I just get an error saying "Something went wrong
Try refreshing your browser
If the issue persists, contact MYOB support".The original error not allowing me to do payroll comes up when I go into Pay Runs, click 'New Pay Run' and then click 'Next' to go from step 1 'select pay period' to step 2 'calculate pays'. I'm guessing it's looking for the info in the staff list and finding this rogue duplicate emplloyee with no information and it's breaking. I assume the issue would be fixed if I can edit that employee record or delete the employee but it won't let me do that.
