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Lianne18's avatar
Lianne18
User
3 years ago
Solved

STP Rejections

STP Rejections, how long does it take for the rejected reports to be sent to the ATO after the problem has been fixed and the last payroll was accepted but I still have reports that have not been sent????

Frustrating I have been on hold now for over 1 hour with an estimated 2 hours to wait yet :(

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    HI Lianne18 

     

    Thanks for your post. Rejected STP reports don't get sent to the ATO. STP updates the YTD amounts each time a report is sent and each report overrides the previous one. As such, once you've fixed the issue and the next report is accepted you don't need to do anything else as the YTD amounts have been updated with the ATO.

     

    The Help Article, Fix rejected reports in STP, has detailed information.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    HI Lianne18 

     

    Thanks for your post. Rejected STP reports don't get sent to the ATO. STP updates the YTD amounts each time a report is sent and each report overrides the previous one. As such, once you've fixed the issue and the next report is accepted you don't need to do anything else as the YTD amounts have been updated with the ATO.

     

    The Help Article, Fix rejected reports in STP, has detailed information.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Lianne18's avatar
    Lianne18
    User
    3 years ago

    Once the problem has been solved and a payrun has been sent to the ATO and accepted, I understand that the YTD will be updated with the ATO.

    Does the status update in the report to Accepted?

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi Lianne18 

       

      You can't resend a rejected report and the Rejected status will remain for the report in the Payroll Reporting Centre.

       

      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.