Forum Discussion

BryceHoad's avatar
BryceHoad
Contributing Cover User
10 months ago

STP Update Event error

Hello, trying to complete an STP update event and receiving this error. There is some information about leave category set up causing issues, but these look good. Any ideas ? Thank you.

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi BryceHoad,

     

    It sounds like your STP update’s hit a bit of a snag. It usually happens because of a little mix-up with the leave categories. Even if they look fine at first glance, it’s worth double-checking each line item to make sure they're set up spot-on. If everything still seems good and the error's sticking around, no stress, jump onto our live chat support via MOCA, our virtual assistant, or chuck through a support case via MyAccount. The team can run a script over your file and sort it out for you. 

     

    Regards,

    Sai

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.