Super Clearing House in Moyb
Hello, just a question about the super clearing account in Myob, who is it managed by or is it not universal. I have an employee claiming his super is not going into his CBus account but nothing is...
Forum Discussion
Hi GORRE,
I can see why this is worrying, especially after several months of not knowing where the contributions have gone while Cbus says they haven’t received them and no money has come back to you.
If you paid through MYOB Pay Super, payments are processed by SuperChoice, MYOB’s clearing house partner. To get this looked into:
- Check the batch status under Payroll > Super payments and confirm whether the payment was debited from your bank and hasn’t been refunded.
- If it shows as completed and was debited, contact our support team through My Account and ask them to trace it. Include the batch ID, payment dates, amount, and Cbus’ confirmation.
If you used a different clearing house, contact that provider directly. You can read more in our guide to making super payments.
Regards,
Genreve
