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Frances's avatar
Frances
Cover User
5 hours ago

Superannuation code not coming to phone while overseas

I am currently travelling overseas and am unable to get the code on my phone to authorise superannuation.  I have an eSIM in my iPad but not my phone.  I have put the phone on mobile data and taken then it off flight mode still I don’t get the code.  Any suggestions as to how I can resolve this issue

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 hours ago

    Hi Frances,

     

    Travelling can make these SMS codes a little tricky. If your Australian mobile is the verified number, check with your provider that international roaming is enabled so you can receive SMS while overseas. Otherwise, another Pay Super Administrator or Authoriser with an Australian mobile number may be able to authorise the payment while you’re away.

     

    Cheers,

    Doreen

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