Forum Discussion

RosscoP's avatar
RosscoP
Member
3 years ago
Solved

Superannuation Funds Greyed out

Hi, I am doing my first payroll payment using the new PaySuper. Prior to generating the Oct-Dec batch, and then hitting the fateful "record", I checked the funds list for compliance. All the pre-exis...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi RosscoP,

     

    Thanks for reaching out. 

     

    I would try to create a new super card for the fund to ensure the current one has not become corrupt. To create the duplicate, you will first need to change the name of the current fund name to something else like AMP FLEXIBLE LIFETIME SUPER (OLD), for example. 

     

    Once the new super card has been created, ensure you have reassigned the relevant employees to the new super card and attempt the process again.

     

    If the issue persists, can you please advise if that is the only fund included in the super payment batch? Or are there other employee contributions with different funds included in that batch?

     

    Let me know how you go. 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi RosscoP,

 

Thanks for reaching out. 

 

I would try to create a new super card for the fund to ensure the current one has not become corrupt. To create the duplicate, you will first need to change the name of the current fund name to something else like AMP FLEXIBLE LIFETIME SUPER (OLD), for example. 

 

Once the new super card has been created, ensure you have reassigned the relevant employees to the new super card and attempt the process again.

 

If the issue persists, can you please advise if that is the only fund included in the super payment batch? Or are there other employee contributions with different funds included in that batch?

 

Let me know how you go. 

RosscoP's avatar
RosscoP
Member
3 years ago

Thanks Sam, it appears to have worked!

Cheers, Ross

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