Forum Discussion

RosscoP's avatar
RosscoP
2 years ago

Superannuation Funds Greyed out

Hi, I am doing my first payroll payment using the new PaySuper. Prior to generating the Oct-Dec batch, and then hitting the fateful "record", I checked the funds list for compliance. All the pre-exis...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi RosscoP,

     

    Thanks for reaching out. 

     

    I would try to create a new super card for the fund to ensure the current one has not become corrupt. To create the duplicate, you will first need to change the name of the current fund name to something else like AMP FLEXIBLE LIFETIME SUPER (OLD), for example. 

     

    Once the new super card has been created, ensure you have reassigned the relevant employees to the new super card and attempt the process again.

     

    If the issue persists, can you please advise if that is the only fund included in the super payment batch? Or are there other employee contributions with different funds included in that batch?

     

    Let me know how you go. 

Sam_R's avatar
Sam_R
Former Staff

Hi RosscoP,

 

Thanks for reaching out. 

 

I would try to create a new super card for the fund to ensure the current one has not become corrupt. To create the duplicate, you will first need to change the name of the current fund name to something else like AMP FLEXIBLE LIFETIME SUPER (OLD), for example. 

 

Once the new super card has been created, ensure you have reassigned the relevant employees to the new super card and attempt the process again.

 

If the issue persists, can you please advise if that is the only fund included in the super payment batch? Or are there other employee contributions with different funds included in that batch?

 

Let me know how you go. 

RosscoP's avatar
RosscoP
2 years ago

Thanks Sam, it appears to have worked!

Cheers, Ross

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.