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AP06's avatar
AP06
Experienced User
3 years ago
Solved

SUPERANNUATION PAYMENTS TO NEW FUND

Is anyone else having to change multiple employees from Statewide to Hostplus ? I have changed all to Hostplus in their details and as no-one has their new member numbers I have used UNKNOWN (as advised) but there is still a problem .............................

  • simongill75's avatar
    simongill75
    3 years ago

    I have the same issue. I have 4 employees who were with Statewide Super, but have been automatically merged to Hiostplus. Hostplus advise that a member number is not available yet, but payments can still be made provide we update the ABN/USI. They said they will be able to match who to make the payment to by the employees name, DOB, TFN etc. 

    BUT, MYOB don't allow you to submit the super payment without a member number.
    I am thinking I should have just left the Statewide member numbers instead of removing them.

     

    I have read in other posts you can set the member number as 'NEW1', 'NEW2' etc. Instead, I just used the employees name, and that seems to have allowed the payment to go through.

    '

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi AP06, 

     

    Thanks for your post. Can you please confirm the funds ABN/USI number so I can look into this, also after updating the details can you please clarify what you mean by there is still a problem, do you still get errors when trying to pay super to the fund ?

    • AP06's avatar
      AP06
      Experienced User
      3 years ago

      Hi Melisa,

       

      HostPlus fund details are: ABN: 68 657 495 890  USI: HOS0100AU   

      Yes, names are still coming up with red cross errors whe I tried to process payment

       

      Thank you

       

       

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi AP06, 

         

        Thanks for that. I can see that the superfund is active and listed on our superfund list, are you able to hover over the red cross. Does it say what the exact error is ?